Terms & Conditions

PAYMENTS

All payments you make through this platform are governed exclusively by the General Terms and Conditions of the company detailed below:  
We do not accept different terms and conditions from the customer, unless specifically stated in writing.

1. General Data

Nombre de la Empresa: Amazing Costa Rica (Transtobella S.A.)
Cédula Jurídica / Física : 3-101-449-662
Email : travel@amazingcostaricacr.com  /  Phone : (506)-7275-3416
Sitio Web: www.amazingcostaricacr.com

2. Description of the Purchase/ Payment Process:

A. Detail:

  • Our represented Commercializes National and International Tours.
  • Once the quote is approved by the client, we will send them a payment link using the SMARTBILL platform for the agreed amount

B.Cancellations:

  • Reservations are firm and no refunds are made.
  • The company does not charge guarantee deposits.
  • Payments can be total or partial and are negotiated in advance with the client -Neither full payment nor partial payment of 30% (if any) is NON-REFUNDABLE for all reservations.
  • Client can change the date of the reservation as long as there is availability

C.Returns:

  • Generally no refunds are given for the services provided. But, it is possible in the case of an adverse effect on a client or an approval by the General Management.
  • For this, it will be evaluated with the management and will proceed within a maximum period of 7 days.
  • If any refund is eventually applicable, it will be made by the same way in which it was received, (that is, to the same credit or debit card with which the payment was initially received)

D. Cancellation & Return Policy

  • Cancellations made more than 60 days before the event will be entitled to a refund of 95% of the total cost of the amount received
  • Cancellations made between 60 and 31 days before the use of the reservation, will be entitled to a refund of 50% of the total cost of the amount received.
  • Cancellations made less than 31 days will not be entitled to a refund. -Any charges or costs incurred at the time of cancellation of a registration will be the responsibility of the person making the cancellation. (air ticket costs, transportation costs, lodging etc.)
  • Any cancellation of reservation and request for refund in the cases that apply, must be communicated via mail. Once the mail is received, the company will contact the person requesting the cancellation and coordinate the percentage of the return.
  • Once this coordination has been carried out, the company will have a period of 30 working days to return the established amount.
  • Any refund, without exception will be made by the same means in which it was received, that is, refund to the same credit or debit card


USE OF THIS WEBSITE

This site is operated for your commercial and informational use. Use of this website is subject to the following terms and conditions, as well as any laws that may apply. By using this website, you accept without limitation the following terms, otherwise please do not use this website.

CONTENTS

All content you see on this website is protected by copyright and is the property of the company, unless otherwise stated. These contents may only be used in accordance with the terms and conditions established on this page. The company does not guarantee or represent that the use of the materials that appear on this website will not infringe the rights of third parties not belonging to or affiliated with the company. All images are the property of the company and will have to be used with your consent. The use of these images is prohibited except when permitted with consent. Any unauthorized use of the images may violate copyright laws, trademark laws, laws of privacy and publicity, and communications regulations or statutes.  The company or any other party involved in the creation, production or delivery of this website and its contents is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to or use of this website. In accordance with the foregoing, everything provided on this website is presented “as is” without warranty of any kind, either express or implied, including, but not limited to, warranties of merchantability for a particular purpose or non-infringement.   The company assumes no responsibility and shall not be liable for any damage or viruses that may infect your computer equipment or other property as a result of your access, use or browsing the website or downloading any material, data, text, images, video or audio from the website.   Any communication or material you transmit to the Website by email or other means, including data, questions, comments, suggestions or the like, is and will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by the Company or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, dissemination and publication. In addition, the Company is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Website for any purpose, including, but not limited to, the development, manufacture and marketing of new services using such information. The trademarks and logos etc. that appear on this website, are trademarks registered or not by The Company.   Nothing contained in this website should be used without the written authorization of The Company or the third party that owns the trademarks that appear on this website.

COOKIES

This website uses “cookies” to track your preferences and activities. Cookies are small pieces of information transferred to your computer’s hard drive by our website.

These cookies keep a record of your preferences so that your subsequent visits to the website are more efficient.

Cookies can store a variety of information including the number of times you have visited our website, your registration information or the times you have viewed a particular item. The use of cookies is a common and widespread practice adopted by most websites to better serve visitors.

Most browsers are designed to accept cookies, but they can be modified to block their use; you can see the help section of your browser to find out how. You can also choose to opt out of the use of cookies completely by visiting the link: http://www.networkadvertising.org/choices/. You should be aware that, by blocking the use of cookies, this website may not work in its entirety and the extra benefits will be lost. The company will constantly review these terms and conditions to make the necessary adjustments.

When using this website, you should periodically visit this page to review the current terms and conditions.

PRIVACY POLICY

The protection of your personal data is important to us. Therefore, we would like to inform you below what data from your visit will be used for what purposes. If you have further questions about the processing of your personal data, please do not hesitate to contact us.

Constant technological development, changes in our services or legal status, as well as other reasons, may require adjustments to our data protection information. We therefore reserve the right to amend this data protection declaration at any time and ask you to be regularly informed about the current status.

The company respects Law 8968 “Law on the Protection of the Person against the Processing of Your Personal Data”, and its regulations, prior to including your personal information in our Database, and in compliance with article five of the aforementioned standard, concerning the collection and use of certain information as described below, requests you to issue your Informed Consent, for which we inform you of the following information of interest:

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you use our platform, as part of the buying and selling process, we collect the personal information you provide to us such as name, address and email.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit/debit card, create an order, arrange a shipment or make a return, we imply that you consent to the collection and use of your data for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will directly ask for your express consent, or give you the opportunity to decline.

How can I revoke my consent?

If after you have agreed to change your mind, you can revoke your consent for us to contact you, by collecting, using or disclosing your information, at any time, by contacting us at the emails and telephone numbers mentioned in section 1 of this document.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required to do so by law or if it violates our Terms of Service.

Unless otherwise indicated in the following sections, your data will not be transferred to third parties, unless we are legally obliged to do so or the transfer of data is necessary for the execution of the contractual relationship or you have given your express consent prior to the transfer of your data. External service providers and associated companies, such as online payment providers or the transport company in charge of delivery, will only receive your data if it is necessary to process your order. In these cases, however, the scope of the transmitted data is limited to the minimum required. To the extent that our service providers come into contact with your personal data, we ensure that they comply with the rules of data protection laws in the same way. Please also take into account the data protection information of the suppliers. The respective service provider is responsible for the content of the external services, so we check the compliance of the services with legal requirements within the scope of reasonableness.

SECTION 4 – HOSTING OPERATOR

Our platform is hosted on SMART506. They provide us with the online e-commerce platform that allows us to sell our products and services. Your data is stored through SMART506 data storage, databases and the general SMARTBILL application. Your data is stored on a secure server behind a firewall.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that there is no inappropriate loss, misuse, access, disclosure, alteration or destruction of it.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

SECTION 6 – AGE OF CONSENT

By using this site, it represents that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site.

Last updated: January, 2023

Contact us at travel@amazingcostaricacr.com for questions related to this terms and conditions.