The name says it all. Mercedes has done a wonderful job for us with planning our Costa Rican trip. It’s a true test of a travel planner when things go wrong. Our flights got delayed by two days due to a snowstorm and we were worried we won’t be able to change our itineraries with it being kids’ vacation week. Mercedes’ handled everything beautifully: extended our hotel stays as requested, moved our excursions, and even booked us a last-minute air transfer from La Fortuna to Tamarindo ( highly recommend this) so we can spend more time on the beach rather than traveling.
She greeted us in San Jose with a bag full of snacks and another bag full of gifts. She was always in touch on WhatsApp with advice/ help/tips and ready to change things as needed.
We didn’t have to worry about anything.
I highly recommend using this Costa Rica travel company!